Before a service starts
Submitting an enquiry is free and does not create a payment obligation. If you no longer need help, let us know using the contact form and include your request reference.
Booked or paid services
Cancellation terms and any charges must be disclosed in your written quote before you accept. If you cancel before work begins, we review any payment against that agreement and applicable consumer rights.
If something isn’t right
Contact us with your service reference, the problem, and the outcome you expected. We will review the agreed scope and the work completed, then discuss a suitable resolution. This may include further assistance or a refund where appropriate.
Third-party products
Refunds for software licenses, subscriptions, replacement parts, or services purchased directly from another provider are governed by that provider’s terms. We will explain any third-party purchases before recommending them.
Ongoing support
The duration, renewal process, and cancellation terms for ongoing care must be confirmed in a separate agreement. This website does not automatically enroll you in a subscription.
Statutory rights
This policy does not limit any cancellation, refund, or other rights available under applicable law. Refund eligibility and processing arrangements are confirmed after reviewing the individual request.