Information you choose to share
When you submit a support request, we collect your name, email address, selected service, issue description, and the time and reference number of the request. Please do not submit passwords, payment details, or unnecessary sensitive information.
How information is used
Request details are used to understand the issue, manage support enquiries, maintain service records, and respond to your questions. We do not use the support form to sign you up for marketing.
Storage and access
This version of the website saves enquiries on the hosting server. Access should be limited to authorized support personnel. Hosting systems may also keep standard security and access logs. Email notifications are not currently enabled.
Cookies and external services
The website uses an essential session cookie for form security and submission handling. It does not include advertising cookies, analytics scripts, or externally hosted images or fonts. See the cookie policy.
Sharing and retention
We do not sell enquiry information. Information may be handled by necessary hosting or support providers, or disclosed when legally required. Records should be retained only while needed to handle the enquiry, deliver agreed services, and meet applicable recordkeeping obligations.
Your choices
You may ask to access, correct, or delete your enquiry information through our contact form. Include your request reference where available. Identity verification may be needed before we act on a request.
Children and updates
This service is intended for adults and people authorized to request support. If information has been submitted by a child, contact us to request removal. Changes to this policy will be posted here with an updated date.